Frequently Asked Questions

Board Retention by EDF is a Moodle 4.0+ plugin that transforms scattered data from your LMS into a unified academic tracking dashboard. It centralizes KPIs, SCORM progress, grades, pending feedback, and at-risk student detection in a single interface.

Board Retention generates detailed reports by course, student, and activity. It includes configurable CSV export, scheduled email reports, and interactive dashboards with 7 teacher KPIs. Reports cover progress, grades, engagement, SCORM completion, pending feedback, and risk signals.

No. Board Retention operates in 100% read-only mode. It does not write, modify, or delete any data from your Moodle database. It simply reads and presents existing information in a clear, structured way.

Board Retention is designed for four main profiles: teacher (classroom tracking), student (personal progress view), coordinator (multi-course supervision), and administrator/leadership (executive and institutional reporting). Each profile sees the information relevant to their role.

Board Retention is compatible with Moodle 4.0 and above. For earlier Moodle versions, contact our team to assess technical feasibility.

Board Retention is available in English, Spanish, and Valencian/Catalan. The interface adapts to the language configured in your Moodle.

The session is designed to last about 30 minutes. That's more than enough time to see the key features and get your questions answered. If you need more time, we can easily extend it.

No. The initial demo is a no-obligation informational session. We want you to get to know the tool and decide if it fits your needs without any pressure.

Not for the first demo. We run the demonstration on a test environment with simulated data. If you later want to try it on your real Moodle, we'll guide you through the process.

Yes, the more the merrier. The demo is most productive when key people attend: academic coordination, IT, and leadership. Together you'll better assess the fit.

If there's a good fit, we offer a free trial on your real Moodle with support during installation and setup. From there, you decide whether to purchase the plugin.

Pricing is calculated based on your institution's size and number of active Moodle users. We work with custom pricing to fit each institution. Request a demo and we'll provide a no-obligation quote.

We offer a free trial period after the demo so you can validate the product on your own Moodle. During the trial you receive full support for installation and setup.

Yes, we work with all types of educational institutions: universities, vocational training centers, schools, and academies. Contact us for a quote tailored to your case.

The license includes the complete plugin with all features, periodic updates, technical support, and access to new versions. There are no limited plans or blocked features.

Yes, we work with flexible contracts with no mandatory commitment period. You can cancel whenever you need.

Board Retention requires Moodle 4.0 or higher, PHP 8.0+, and MySQL 5.7+ / MariaDB 10.2+. It is a standard Moodle plugin that installs like any other plugin in the ecosystem.

Installation follows the standard Moodle plugin process: download the package, upload it to your Moodle /local folder, and complete the installation from the admin interface. If needed, our team guides you through the process.

No. Board Retention is optimized for minimal performance impact. Queries are indexed and data loading is efficient. Being read-only, it doesn't compete with write operations.

Yes, Board Retention is compatible with platforms using LTI 1.3 for launching external tools, provided activity data is available in the LMS.

Currently Board Retention is designed specifically for Moodle. If you use another LMS like Sakai, Canvas, or D2L, contact us to discuss possible adaptations.

No. Once installed, Board Retention runs autonomously. We recommend keeping it updated to the latest version to enjoy new features and performance improvements.

Yes. Board Retention is designed to comply with GDPR. It operates in read-only mode, respecting Moodle roles and permissions. No data is stored on external servers or shared with third parties.

All data is processed and stored within your own Moodle installation. Board Retention does not send information to external servers or use third-party cloud services for data processing.

Board Retention uses existing Moodle roles and permissions. Teachers only see their own courses, coordinators see the courses they supervise, and so on. No additional roles are created.

Yes. By integrating with Moodle, all interactions are recorded in the platform's standard logs, enabling complete access audits.

Board Retention analyzes multiple indicators: low progress on activities, below-average grades, prolonged inactivity, missing assignments, and low forum participation. These factors are combined to generate an early risk signal.

Yes. Detection criteria are configurable. You can adjust minimum progress thresholds, grade baselines, and inactivity days according to your institution's needs.

Board Retention lets you act directly: send personalized messages to the student, notify the tutor, schedule follow-up meetings, and track risk evolution over time.

Alerts update with each Board Retention access and at the sync frequency you configure. You can receive periodic email notifications about students who have entered risk status.

Board Retention does not make predictions; it detects early risk signals based on objective data. We show you the indicators so you, as a teacher or coordinator, can make informed decisions.